Q
Are you a factory or a trading company?
Shanghai Hanfen Auto parts Co., Ltd. is a professional automotive parts supplier with over a decade of experience, specializing in the global aftermarket. We maintain strategic partnerships with top-tier manufacturers, matching brands like INA, FEBI, Gates, and DORMAN with comprehensive OEM inventory.
Q
What products does HAAP brand supply?
HAAP covers Engine Systems (pumps, camshafts, manifolds, thermostats), Chassis Systems (control arms, mounts, shock absorbers), Electrical Systems (sensors, starters, alternators, switches), and Original OEM Parts for direct replacement.
Q
What is your warranty policy and quality control process?
We offer a 3-year warranty for OEM parts and 2 years for aftermarket parts. Quality is ensured through our 2-step process: Factory Audits (ISO/TS certification & annual inspections) and Pre-shipment Testing (100% functional test).
Q
How do you confirm part compatibility and handle MOQs?
Simply provide the VIN to confirm compatibility. MOQ varies by product; contact us with your OE number and required quantity for specific details.
Q
What are your lead times, shipping options, and payment methods?
In-stock items ship within 7-15 days, batch OEM orders in 7 days, and non-stock items take 45 days via air/sea/express. We accept Alibaba Trade Assurance, T/T, L/C, and flexible installments for large orders.
Q
What is your resolution process for defective products?
With our 48-Hour Resolution Promise: send photos/videos of the issue, we review and confirm within 48 hours, and you choose between a Free Replacement (free shipping), a full Refund, or Account Credit.